Comments on: Customer Experience: Do You Really Know Your Audience?

By: ffxiv gil

ffxiv gil — Tue, 27 Jul 2010 03:46:01 +0000

as a MMO service site, i should treat the feedback as important as i can, thx for your essay!

By: WheelaDadarse

WheelaDadarse — Mon, 24 May 2010 06:12:34 +0000

Thanks for making such a valuable blog, learned a lot sincerely Kobos Mathers.

By: Eric Tsai

Eric Tsai — Fri, 02 Apr 2010 20:45:42 +0000

Ted,
Those questions are meant to be used to segment your target audience so you can rank your prospects and leads. Thanks for the feedback.

By: Ted Hessing

Ted Hessing — Thu, 01 Apr 2010 12:40:25 +0000

Another use for your checklist would be to decide what your prefered client sweetspot is. A great exercise would be to get the answers from your best customers, create a profile, and then search out others that fit that profile.

PS Love the comment set up you have going. The replies look exactly like a conversation – exactly how interaction should be!
Ted Hessing´s last blog ..This Week in Website Design and Development – March 27th Issue

By: How You Can Buy Google AdWords

How You Can Buy Google AdWords — Wed, 24 Mar 2010 11:35:38 +0000

[...] Customer Experience: Do You Really Know Your Audience … [...]

By: Eric Tsai

Eric Tsai — Tue, 16 Mar 2010 08:36:57 +0000

Marleen,
Anytime, glad I can help.

By: Marleen

Marleen — Mon, 15 Mar 2010 11:29:07 +0000

Hi Eric, I just want to thank you once more for the skype conversation. You not only provided me with a lot of interesting information that I can use for my master thesis, but you also opened my eyes about the potential social media and the mobile web have. Cheers!

By: Eric Tsai

Eric Tsai — Sat, 13 Mar 2010 06:08:52 +0000

Julius,
Asking your customer for feedback is one of the most overlooked area by businesses. If you have good intentions to improve your product or services, often times people are willing to help because at the end you’re helping them. With the addition of behavioral targeting, it’s to extend and prove what you’re doing right as well as what you’re doing wrong.

Thanks for your comment.

By: Julius

Julius — Fri, 12 Mar 2010 00:02:52 +0000

Directly asking customers via a poll and an online form has somehow worked for us, but I will seriously consider the other techniques you’ve included in this post. Thanks.

By: uberVU - social comments

uberVU - social comments — Thu, 11 Mar 2010 21:19:33 +0000

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